Frequently Asked Questions

The summit will be held in US Pacific time.

Please note that the platform will automatically display in the time zone where the summit is being held. You can choose to switch this to your local time zone on the left-hand side of the Agenda page.

We offer special rates for Utilities, Academics, Government, NGOs & Start-Ups, subject to criteria. Please our Delegate Manager Joe, or call +44 (0)1273 789989 to find out if you are eligible.

You are not able to share your pass with a colleague at our summits. If for some reason you can’t attend and want to transfer your pass to a colleague, we can arrange that. Please contact our logistics team if you need help.

For more information on marketing partnerships and media registration, please email our Marketing Manager Tate Slyfield or call +44 (0)1273 789989.

We always welcome interest from senior leaders who would like to speak or recommendations of speakers. Please email our Conference Producer, Holly Hearn to discuss further.

Up to 30 days before the event date you can cancel and request a refund (we will deduct a 15% cancellation fee). We regret that no cancellations can be accepted after this date and full payment is due.

You can transfer your pass to a colleague at any time. Please email our logistics team with the following details of your colleague to receive your pass:

First Name:
Last Name:
Job Title:
Company:
Email Address:
Phone Number:
Company Address:

The summit is open and inclusive of any delegate regardless of gender identity, race, ethnicity, political belief, socioeconomic status, sexual orientation, ability, religion, or any other identity.

Respect, tolerance and understanding of others’ backgrounds and beliefs must be exemplified at all times. The summit is a forum to showcase the industry at its best and no form of discrimination, bullying or harassment of any kind will be tolerated.

Delegates must not engage in disruptive speech, behavior, spamming or in any way which disrupts or interferes with the virtual event or other individual’s participation in the summit. Rethink Events will be monitoring the open forums throughout the summit.

Sign up to our newsletters here – you’ll receive the latest summit developments, along with industry news and insights from leading senior executives.

The event is held on our Swapcard platform. When the platform goes live, you will receive a dedicated email with login instructions from connect@app.rethinkevents.com. Please also check your junk folder.

The platform is available on desktop, and you can download the ‘Rethink App’ for iPhone and Android from the app stores.

The summit platform goes live to delegates on October 11.

Once you are registered, you will receive a dedicated email within 24 hours with log in instructions.

You will receive an email from connect@app.rethinkevents.com with login instructions once the platform goes live on October 11.

Once the platform has launched, you will also be able to access the summit via this link.

We recommend that all of our attendees whether they are joining us in-person or virtually use the platform to make the most of their summit experience. These are some of the ways our in-person attendees may wish to use the platform:
-Access the full delegate list and connect with all attendees
-Book 1-1 meetings at dedicated areas on site
-View the Exhibitor Floorplan
-Submit questions to the panels
-View and connect with the entire exhibition of both virtual and onsite booths
-Manage schedule with notifications and meeting reminders

We recommend downloading the ‘Rethink App’ so you can access the platform via your iPhone or Android.

To access the platform, you need to use a recent browser such as Google Chrome (recommended) or Mozilla Firefox. Some regions might have restricted access to Swapcard, in that case we recommend using a VPN to access the platform.

We’ve prepared a short video tour of the platform to help you get started which you can watch here:

All summit content and networking will be available on the summit platform for one month after the summit, until November 26, 2023.

Head to My Profile and add a photo, a short biography and information about your company.

The more information you include, the better the AI matchmaking tool can work, to increase profile views and suggested matches with the right people you want to meet.

Roundtable discussions are one of the most interactive sessions of the programme! Each small discussion group is hosted by an industry expert on a specific theme. Note: Unlike the other panel sessions and keynotes, roundtables are not recorded so are not available to watch later.

You are not required to pre-register for roundtables or to ‘save your seat’. On the day, you can take a seat at the topic of your choosing, however, registering for the session will add the roundtable to your schedule helping you plan your time at the summit.

Onsite, there will be team members with microphones to hand around to those with questions. You can also submit questions via the app by heading to the ‘Watch LIVE’ button and opening the Live Audience Chat. Here, you can add your questions via the ‘Questions’ tab which will be fed to the session chair on stage.

All meetings are booked via the summit platform. Head to the 1-1 meetings tab on your app and select the attendee you wish to meet. Depending on whether the other attendee is joining in-person or virtually, you will have the option to book a meeting at our dedicated 1-1 Meeting tables, at an Exhibition Booth (for exhibitors only) or via video call hosted on the platform itself.

We recommend booking meetings early before everyone’s diaries start to fill up.

You can see your pending or confirmed meetings in ‘My Planner’ and then by clicking the ‘My meetings’ tab on the left-hand side on desktop or the meetings (2nd) icon in the app. You can cancel a confirmed or pending meeting by clicking ‘Cancel Request’ (if it was pending) or ‘Cancel Meeting’ (if it was confirmed). You can also manage your availability by clicking ‘Make unavailable’ for specific meeting slots.

Note: the platform automatically adjusts to the summit’s timezone (for agenda, meetings, available times etc).

It is not possible to reschedule a meeting, whether it is pending or confirmed. If you want to reschedule it, you have to cancel it and book another meeting at a different time. You can cancel meetings in ‘My Planner’ under the ‘My meetings’ tab.

Yes, if your meeting request at a 1-1 table has been pending for over a week, it will expire. You will receive a notification saying that the request has expired and be given the option to re-send the meeting request.

Yes, all of our partners have their own virtual exhibition booth through which you can reach out to their team. You can browse the booths and find out who is joining in-person by heading to the ‘Exhibition’ tab and filtering by ‘onsite booth’.

If you wish to book a virtual meeting with an exhibitor, click on their booth and select a time you wish to video call and send a request with a message.

Meetings with onsite exhibitors work much the same way, click on their booth and select a time you wish to meet, you will have the option to either book a 1-1 table, meet at their onsite booth or set-up a video call.

In ‘My Planner’, you can export your whole schedule to your own calendar application by clicking the ‘Export to My Calendar’ button on the right-hand side. You can also export your sessions, meetings and bookmarks to a single printable PDF file by clicking ‘Download PDF’.

At any time, you can download all of the connections and contacts you have made into an excel file. Head to My Contacts and you will see the option to download your contacts on the left-hand side of the page.