Advanced Metering Infrastructure: How do we balance the risk of customers reducing their water use vs the need to generate critical revenue?
Carl shared 3 top takeaways from the discussion:
1. If consumption goes down, adjust the rate structure to increase base charge or simply increase rates
2. Data can be used to reduce costs e.g. leakage reduction. It is a great technological advance; embrace it and move on. The only downside may be the life of the battery to transmit data
3. Improve customer relations with more personalized messaging to different customer groups